$50 Off First Visit For New Clients
Making Your Visit Smooth and Simple
We’ve listed useful information regarding our policies here, including appointments and arrival, hospitalization, payment, and more. These policies are subject to change, but we always strive to provide you up-to-date instructions prior to your visit.
Appointment Policy
Patients are seen by appointment only unless there is an emergency situation. If your scheduled appointment is delayed due to an emergency situation, we ask for your understanding. We do everything we can to see all of our clients and their pets in a timely manner.
We are always eager to meet new clients and pets! If you are not a current client of ours, call us at 845-628-1834 to schedule your pet’s first visit. You are welcome to complete a new client form prior to your pet’s appointment. You can also fill out a new client form in-house, but we ask that you arrive a few minutes early to do so.
Patient Arrival Policy
For the safety of all clients, patients, and staff, pets must arrive to our facility properly restrained. Dogs must be on a leash and cats must be presented in an appropriate cat carrier or on a leash.
If your pet has an infectious condition such as kennel cough or parvovirus, please let us know so we can prevent the spread of disease to other pets in the waiting area.
To respect the schedule of all clients, please note that if you arrive more than 10 minutes after your scheduled time, we may need to reschedule your visit to ensure timely care for others.
Drop-Off Policy
Drop-off appointments are available upon request.
Surgical patients are admitted to the hospital between 8:30 – 9:00 am unless other arrangements are made prior to the day of surgery. Discharge times vary depending on your pet’s surgical procedure. We ask that you give us a call after 3 pm on the day of your pet’s surgery for specific discharge instructions.
Emergency Care
We have several emergency clinics in our area that are prepared to handle a range of minor injuries and illnesses to life-threatening situations. If your pet is treated at an emergency clinic, the location will notify us that you were seen and we will receive all necessary information regarding your visit. Follow-up care will continue with us at South Putnam Animal Hospital.
Please refer to one of the following trusted emergency clinics after-hours:
Katonah-Bedford Veterinary Center
546 N Bedford Road
Bedford Hills, NY 10507
914-241-7700
24/7
Guardian Veterinary Specialists
4 Hardscrabble Heights
Brewster, NY 10509
914-704-3400
24 hours a day, 7 days a week
Taconic Rt. 202 Veterinary Center
3655 Crompond Road
Cortlandt Manor, NY
914-737-2437
7:30am-7pm – Call ahead required
Animal Specialty Center
9 Odell Plaza
Yonkers, NY 10701
914-457-4000
24/7
The Veterinary Emergency Group
193 Tarrytown Road
White Plains, NY 10607
914-949-8779
24/7
Newtown Veterinary Specialist
52 Church Hill Road
Newtown, CT 06470
203-270-VETS (8387)
24/7
Cornell University Veterinary Specialist
880 Canal Street
Stamford, CT 06902
203-595-2777
24 hours a day, 7 days a week
Payment Policy
In order to provide pets with the highest quality veterinary care, payments must be made at the time services are rendered unless prior arrangements are made. To help you prepare for your pet’s visit, procedure, or hospitalization, we’re glad to provide you with an estimate beforehand. Call us at 845-628-1834 and a receptionist will assist you.
We accept the following methods of payment: cash, personal checks *with proper ID*, debit cards, Visa, Discover, MasterCard, American Express, and CareCredit®.
Privacy Policy
We do not collect or give out any information to third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company. It’s that simple! And we strictly adhere to this policy.
South Putnam Animal Hospital recognizes the importance of protecting the personal privacy of its clients, its patients, and those individuals who simply visit our site.
Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.
